Ohio Markets uses a Straight Through Processing (STP) trading model, which means we cannot guarantee all orders will be executed at the exact price you set, especially during volatile market conditions or periods of significant price fluctuations.

Key Points:

• Due to the nature of the forex market, there may be differences between the intended price and the actual executed price.
• In some cases, liquidity providers may reject orders, which is considered a normal occurrence in trading.
• Trade execution reflects real market conditions, and Ohio Markets ensures that your orders are executed in a fair and transparent pricing environment.

If you experience trading issues:
Send an email to account@ohiomarkets.com with the following details:

1. Account Number
2. Affected Order Number (Position ID)
3. Time of the trade
4. Screenshots
5. Detailed description of the issue

The relevant department will usually respond within 1–3 working days.