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  • HOME
  • TRADING
    Accounts
    Account Types Trending
    Islamic Account
    VIP Trading Account
    Robo Accounts
    Funding Options
    Withdrawal Options
    Markets
    Forex Trending
    Indices
    Commodities Trending
    Metals
    Energy
    US Share
    Cryptocurrencies
    Trading Fees
    Spreads
    Swap Rates
    Margin and Leverage
    Commission
    Execution Policy
    Trading Hours
    Trading Conditions
  • PLATFORM
    Erix Global Official Terminal for Android
    Download Android Platform
    Erix Global Official Terminal for Apple
    Download IOS Platform
    Erix Global Official Terminal for Desktop
    Download Desktop Platform
    Erix Global Official Web Trader
    Open Web Platform
  • FOR CLIENTS
    Tools
    Trading Tools (Overview)
    Forex Calculator Hot
    Pip Calculator
    Margin Calculator
    Profit Calculator
    Forex Sentiment Hot
    Economic News
    VPS Hosting
    API Trading
    Help Centre Hot
    Academy
    Academy Popular
    Trump Tariffs
    Courses Popular
    Forex Basics
    Trading Strategies
    Fundamental Analysis
    Trading Psychology
    Economic Calendar
    Holidays Calendar
    Trading Glossary
    Partner Program
    IB Program Hot
    Affiliate Program
    PAMM Accounts
    MAM Accounts
    Regional Partners
    Top IB Traders Popular
    Exclusive IB Offers New
    Promotions
    EXTRA 1% PROFIT 2026
    20% Deposit Bonus
    50% Deposit Bonus
    IB Rewards Hot
  • ABOUT US
    Company
    About Company
    Why Erix Global Popular
    Leadership Team
    Regulation
    Fund Insurance Hot
    Negative Balance Protection
    Security of Funds
    Our Awards
    Corporate Social Responsibility
    Our Global Offices
    More About Us
    Our Stronger Numbers
    Operational data
    Our Clients Reviews
    Staying Safe Online
    Trading Servers
    Help Center Popular
    Contact Us
    Agreements
    Terms and Conditions
    Order-Execution-Policy
    PAMM Services Agreement
    General-Risk-Disclosure
    Explore More Agreements

About Erix Global

9
  • Who is Erix Global?
  • What products does Erix Global offer?
  • Does Erix Global provide dedicated account managers?
  • What are the customer service hours for Erix Global?
  • What time zone are Erix Global servers based on?
  • What should I do if I can’t open the official website?
  • Does Erix Global offer VPS services?
  • Does Erix Global impose transaction taxes?
  • Funds Protection

Accounts

27
  • IB Portal
    • How Do I Open an IB Partner Account?
    • How can I view my rebate report?
    • How do I check the sub-IBs in my hierarchy?
    • How do I check the account details of the clients under my rebate account?
    • What Are Unfunded Accounts?
    • How to check the opened accounts?
    • How to Check Client Account Application Status
    • How to check potential clients in the IB Portal?
    • How to check IB rebate history?
    • How to check my personal profile?
    • How to get the referral links?
  • Customer Support
    • What are the operating hours for Erix Global customer support?
    • How do I check the chat history of “Live Chat”?
  • Account Types
    • What Types of Accounts Are Available?
    • What Currency Options Are Available?
    • What Is the Difference Between a Demo and a Live Account?
    • Does a Demo Account Have an Expiration Period?
  • Accounts Opening
    • What Documents Are Required When Opening an Account?
    • Can I Open a Joint Account?
    • Can I Register an Account Multiple Times?
    • How Do I Open an IB Partner Account?
    • What Is the Age Limit for Opening an Account?
    • What are the restricted countries in Erix Global?
    • Is There a Limit on the Number of Trading Accounts?
    • What Should I Do If My POA Document Is Rejected?
    • Why Do I Need to Upload Identity and Address Verification Documents?
    • How to open an account?

Partnership

7
  • CPA
    • What is a CPA?
    • How to Join the CPA Program
    • What are the provisions of the CPA Rewards Structure?
  • Introducing Brokers (IB)
    • What Are Introducing Brokers (IBs)?
    • How to Become an Introducing Broker (IB)
    • What Does the Rebate Structure Look Like for Introducing Brokers (IB)?
    • How to Log In to the IB Portal?

Deposit & Withdrawal

20
  • Withdrawal
    • Can I Withdraw Funds via Cryptocurrency?
    • Are Third-Party Withdrawals Allowed?
    • Can I Submit a Withdrawal Request on Weekends or Holidays?
    • Is It Possible to Withdraw Funds While I Still Have Open Positions?
    • How long does it take to receive my withdrawal after it has been deducted in platform?
    • Why Can’t I Make a Withdrawal?
    • How can I cancel a withdrawal request?
    • How Can I Obtain the Withdrawal Certificate?
    • Can a Withdrawal Be Processed If the Withdrawal Method Is Different From the Deposit Method?
  • Deposit
    • How to Deposit via Cryptocurrency
    • What Caused My Deposit to Fail?
    • Are Third-Party Deposits Allowed?
    • How to Check the Deposit Status?
    • What Should I Do If My Deposit Is Successful but Hasn’t Appeared in My Account?
    • Can I Make Deposits and Withdrawals From My Mobile Phone?
    • Can I cancel a deposit?
    • What Should I Do If the Deposit Fails?
    • Can I Submit a Deposit on Weekends or Holidays?
    • What Should I Do If I Deposited the Wrong Amount?
    • How to Check the Withdrawal Status?

Promotions

5
  • Deposit Bonus
    • Can I Participate in the 50% Deposit Bonus Promotion with Multiple Accounts Under My Name?
    • Are Internal Transfers Considered Valid Deposits?
    • Can Credit Bonus Be Converted into Cash or Withdrawn?
    • Can the Credit Bonus Be Transferred to Another Account with the Same Name?
    • What is the Purpose of a Deposit Bonus?

Trading Conditions

50
  • Account Statement
    • Can I Manually Delete or Edit Transactions in My Account Statement?
    • How Long Can Account Statements Be Retained?
  • Indicators
    • How to Add the KDJ Indicator on the Trading Platform?
    • How to Add the MACD Indicator on the Trading Platform?
    • How to Add a Moving Average Indicator in trading platform?
  • Slippage
    • What Does “Slippage” Mean?
    • What Are the Reasons for Slippage?
    • How to Avoid Slippage?
    • Does Erix Global Have Slippage?
    • Will My Pending Order Price Be the Same as the Final Execution Price?
    • Why Is the Take Profit / Stop Loss of My Order Not Executed at the Set Price?
    • Why Is the Order Price Not Executed at the Expected Price?
    • What Does “Market Gap” Mean?
  • Stopout
    • Why Does My Account Show a Negative Balance Even After Stop Out?
    • Can I Request Compensation for a Stop Out Loss?
    • hat Happens If I Ignore a Margin Call and My Orders Stop Out?
    • Does Adjusting Leverage Increase My Risk of Liquidation?
    • Is It Possible to Change My Stop Out Level?
    • How to Calculate Stop Out Level?
    • What Does “Stop Out” Mean?
  • Trading Knowledge
    • Is There a Time Limit for Holding a Trading Order?
    • What is the Spread?
    • What is a Buy Order?
    • What is a Sell Order?
    • What is Hedging?
    • What is a Pending Order?
    • What is the Advantage of Setting Up Pending Orders?
    • What is a Swap Fee?
    • How to View Swap Rates?
    • How to Calculate Swap Fees
    • Why Does My Order Held Overnight on Wednesday or Friday Incur a 3-Day Swap Fee?
    • What is Balance and Equity?
    • What is Margin?
    • Can My Open Positions Be Carried Over to the Next Trading Day?
    • Does Erix Global Restrict the Use of Expert Advisors (EAs)?
    • What is Dividend Adjustment?
    • What Does the “Off Quotes” Message Mean?
    • What is a Trailing Stop?
    • What is the difference between general stop loss and trailing stop?
    • Can I scalp?
    • Can Erix Global provide trading advice?
    • Does Ultima Markets offer financial management services?
    • Does Erix Global allow hedging/locking?
    • Why does a positive swap fee appear?
    • Does Erix Global offer a no overnight swap fee product?
    • How to Calculate 1 Pip Value
    • Leverage Adjustment During Major News Releases & Daily Market Close
  • Product & Service
    • How Many Currency Pairs Are Available on Erix Globla?
    • What Crude Oil Products Are Available on Erix Global?
    • What is Rollover?

Trading Platforms

5
  • WebTrader
    • How to Log in to Web Trader?
  • Mobile App
    • How to Close a Position in the Mobile App
    • How to Open a Position in the Mobile App
    • How to Reduce or Partially Close a Position in Mobile App?
    • Can Funds from a Demo Account Be Withdrawn?

Additional Trading Support

8
  • Copy Trading
    • Are There Any Fees for Copy Trades?
    • Differences Between Copy Trading and Manual Trading
    • Can a Follower Modify Positions During Copy Trading?
    • Does the Account Currency Affect Copy Trading?
    • Difference Between “Agent” & “Partner”
  • PAMM
    • How to Become a PAMM Manager
    • How to Become a PAMM Investor?
    • What is PAMM?
View Categories
  • Help Center
  • Deposit & Withdrawal
  • Withdrawal

Withdrawal

  • Can I Withdraw Funds via Cryptocurrency?
  • Are Third-Party Withdrawals Allowed?
  • Can I Submit a Withdrawal Request on Weekends or Holidays?
  • Is It Possible to Withdraw Funds While I Still Have Open Positions?
  • How long does it take to receive my withdrawal after it has been deducted in platform?
  • Why Can’t I Make a Withdrawal?
  • How can I cancel a withdrawal request?
  • How Can I Obtain the Withdrawal Certificate?
  • Can a Withdrawal Be Processed If the Withdrawal Method Is Different From the Deposit Method?
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