Your deposit may fail due to one or more of the following reasons, which are usually displayed on the deposit page:

• Incorrect credit card details (card number, expiry date, or security code).
• Insufficient credit limit. Please check with your issuing bank or try another card.
• Transaction declined by the issuing bank (Do Not Honor). Contact your bank for the reason or use a different card.
• 3D Secure verification not activated on your credit card. Please contact your bank to enable this feature.
• Operation timed out, meaning the deposit time limit was exceeded. Please resubmit the deposit request.
• Inconsistent deposit amount. The deposited amount must match the amount submitted in the application.

If the amount is inconsistent or the issue persists, please:

• Click “Chat” at the bottom right corner of the official Ohio Markets website, and
• Provide a screenshot of the deduction and your trading account details for assistance.

Our customer support team will help you resolve the issue as quickly as possible.